Service Agreement

Pre-existing Damage. We are not liable for any pre-existing damage to your vehicle, inside or out. We'll do our best to document and share any damage we find during our initial inspection and during our cleaning process.

Engine Bay Detailing. You assume all risks involved with a detail of the engine bay. We are not responsible for damage or loss of function to any components of your vehicle as a result of this service, with exception to gross negligence.

Vehicle Battery Removal. There are times when we may find it necessary for the safety of our team and your vehicle, as well as for the efficacy of our methods and equipment, to remove the battery. And although we use battery-memory-saving devices to prevent loss of saved settings, we are not responsible for any such loss of saved information nor for reprogramming any settings. We will only remove the battery if 1) We need to remove the passenger and driver seats, or 2) we need to detail the engine bay. We will only remove the vehicle's battery with your approval.

Personal Items Left in the Vehicle. We ask that you remove all personal items from the vehicle prior to our arrival at the work site. We are not responsible for loss of or damage to any items not removed from the vehicle. Any items left behind in the vehicle will be stored in bins for safekeeping and will be returned to the vehicle after service has been completed. You will then be responsible for sorting through your items.

Waiver of Liability Extension. These waivers of liability extend to business owners and all employees and representatives of Golden Glove Auto Detailing.

Nature of Relationship. The professional relationship between us and you ends immediately when you verbally accept the results, take the keys, and/or drive the vehicle away. By accepting the vehicle in any of these ways, you acknowledge that we have completed our work and our professional relationship ceases until the next time you book with us. If you refuse to engage in the final walk-around inspection or are unavailable at that time, we will consider the vehicle as 'accepted'. Any damage or stains documented and shared after this point are subject to a higher standard of proof. All complaints must be submitted to gglovedetail@gmail.com in writing and with photographic evidence within 7 days of service completion to be considered for a remedy service.

Limitation of Liability. To the fullest extent permitted by law, GGAD's total liability for any claim, loss, or damage arising out of the performance of services shall not exceed the total amount paid by the Client for the specific service rendered. Except in cases of gross negligence or willful misconduct, GGAD's liability is limited to the actual cost of repair to the damaged area of the vehicle. GGAD shall not be liable for non-physical or 'consequential' damages, including but not limited to: loss of use of the vehicle, costs of replacement rentals, loss of wages, or diminished resale value. GGAD's total liability for any and all claims, including but not limited to property damage or negligence, shall be limited to the greater of:

i. the total amount paid by the Client for the specific service rendered, or
ii. $1,000.00.

This cap represents a reasonable allocation of risk in exchange for the service price provided.

4-Tiered Dispute Resolution. In the event of any disputes, you agree to engage with us in direct, good-faith negotiations to attempt to remedy the situation. If these negotiations fail to settle the dispute within 30 days, both we and you may agree to make use of professional mediation before resorting to litigation. The cost of this meditation will be split equally between both parties. If we cannot resolve the dispute with negotiation and/or mediation is unsuccessful, both parties agree that any legal action shall be filed in the Alaska Small Claims Court (First Judicial District at Juneau), provided the claim falls within that court's jurisdictional limit. If a lawsuit is filed, the parties agree to participate in any mediation programs provided by the Alaska Court System. Each party shall bear their own costs and attorney's fees for such mediation.

Indemnification by the Client. You agree to indemnify and hold us harmless in the event of any third-party claims, damages, or expenses (including reasonable attorney's fees) arising directly from your negligence, your vehicle's pre-existing structural or mechanical failure, the presence of illegal substances in your vehicle, or your breach of this Service Agreement.

Indemnification by GGAD. GGAD agrees to indemnify and hold the Client harmless from any third-party claims, damages, or expenses (including reasonable attorney's fees) arising directly from GGAD's gross negligence or willful misconduct in the performance of services.

Indemnification Procedure. If the 'Indemnitee' becomes aware of a third-party claim that may be covered by this agreement, the 'Indemnitee' must provide written notice to the 'Indemnitor' within 7 days of learning of the claim. Both parties agree to cooperate in good faith, sharing all relevant documentation, photographs, and statements needed to resolve the claim. The Indemnitor has the right to participate in the defense at their own expense. Any settlement that requires a payment or an admission of fault by the Indemnitee must receive the Indemnitee's prior written consent, which shall not be unreasonably withheld.

Governing Law. This Service Agreement and the professional relationship between both parties shall be governed by and construed in accordance with the laws of the States of Missouri and Kansas, without regard to its conflict of law principles. You agree that any legal action, suit, or proceeding arising out of or relating to this Service Agreement shall be instituted exclusively in the state or federal courts located in Kansas City. Both parties hereby consent to the personal jurisdiction of such courts and waive any objection to the laying of venue in Kansas City.

Force Majeure. Neither party shall be held responsible for any failure or delays in performing their duties as outlined in this Service Agreement if any such failure or delay is caused by circumstances beyond their reasonable control (Force Majeure). Events that qualify as Force Majeure may include "Acts of God", fire, war or civil unrest, disease outbreaks, government-mandated lockdowns, localized emergencies, utility outages, and/or curfews. Inclement weather as outlined in Section 3 may also qualify as Force Majeure. The party affected by the Force Majeure must notify the other party as soon as reasonably possible. In that case, the service will be rescheduled to a mutually agreed upon date once the event has passed. If the event prevents the service from being completed for more than 14 days, either party may terminate the booking without penalty, and any prepayments for unperformed work will be refunded.

Key Handling and Lockout Protocol. We will exercise all reasonable caution and care to prevent the vehicle's keys from being locked inside the vehicle. If we cause an accidental lockout, we will be responsible for the cost of a professional lockout service, capped at $100. To help prevent this, we ask that you please either have a spare key on site, or provide one to us along with the primary key. We will never force our way into your vehicle to recover keys locked inside. We disclaim all liability if you or a third-party attempts to force their way into the vehicle.

Loss or Destruction of Keys. In the event that we ever permanently lose or damage your vehicle's key/key fob, GGAD's liability is strictly limited to the direct cost of a single replacement key and associated programming fees for the serviced vehicle only. We reserve the right to require an official quote or invoice from the locksmith or dealership before issuing reimbursement. We are not liable for the replacement of non-vehicle keys, keychains, decorative key fobs, or any other items attached to the vehicle's key. We are not responsible for any incidental or consequential costs arising from the loss, such as vehicle rental fees, towing, or the re-keying of the Client's residence or other property. If the original key is found within 48 hours of a replacement being ordered, we are only liable for any non-refundable diagnostic or ordering fees already incurred.

Vehicle Damaged Caused by Golden Glove Auto Detailing. Our liability for vehicle damage is limited to the actual cost of repair to the damaged area. We are not liable for "Loss of Use," diminished value, or the cost of a rental vehicle during the repair period.

Transportation Costs. The duration of our services are estimates only and can be affected by conditions outside of our reasonable control. You are responsible for providing for your own transportation to and from the work site for the duration of service. We are not responsible for any incidental or consequential damages as a result of your transportation arrangements, such as rental car fees, rideshare fares, or loss of wages incurred by you due to delays or extensions of the service period. Our liability for delays is strictly limited to a rescheduling of the service or a refund of the service fee as outlined in Section 1.

Pre- and Post-Service Inspections. You agree to perform a brief walk-around inspection with our technicians in order to confirm the condition of the vehicle, any pre-existing damage, areas of work not outlined in Section 1, and any other information we deem necessary to discuss. When service is completed, you agree to either perform a final walk-around inspection of the vehicle with our technicians to discuss services completed, services to be added, damage discovered during service, damage caused by us during service, or any other information we deem necessary to discuss, or to perform your own inspection of the vehicle without our technicians. If you perform your own inspection of the vehicle without our technicians, you agree to accepting the vehicle in its condition and thus terminating the professional relationship (see Section 5). Any damage or areas deemed "unclean" by you must be submitted in writing to gglovedetail@gmail.com within 7 days of the service being completed. We are not responsible for any complaint filed after this window.

Vehicle Location and Placement. Within all reasonable circumstances, you should place the vehicle on level ground, in a garage with at least 3 feet of clearance on all sides, under a carport, and/or out of direct sunlight to allow for the full efficacy of our equipment and cleaning solutions, as final results are impacted by environmental conditions. We reserve the right to ask you to move the vehicle to a more suitable location on-site if we deem the initial location to be improper, within reason. If the vehicle can't be moved and we deem the location unsuitable for our services, we reserve the right to cancel the service (see Section 6).

Client Location Responsibilities. You agree to either not be present on the work-site during the performing of our service, or to remain at least 15 feet away from the vehicle and all of our equipment at all times. You agree to not be involved in the rendering of the service in any way that may impact the final results, the work flow and personal space of our technicians, or the safety of any party involved. If you decide to remain at the work-site, we will immediately stop servicing your vehicle and will neutralize all of our equipment if you enter within 15 feet of the vehicle. If your presence interferes with the safe use and operation of our equipment and cleaning solutions, we reserve the right to terminate the service with no refund.

Work-Site Hazards. Detailing work-sites contain various hazards in the form of trip hazards (hoses, cords), hot water vapors reaching temperatures of 212F, high-pressure water, loud equipment, and highly concentrated chemical irritants. Entry into the 15 foot safety boundary is against our technician's instructions and constitutes a material breach of this safety policy, provided we initiated our 'stop-work' protocol.

Providing the Vehicle's Key. You agree to provide us with the vehicle's primary key and any spare keys if requested. All vehicle keys must be fully functional, able to start the vehicle's engine and unlock the vehicle's doors.

Limitation of Liability. Our liability for vehicle damage is limited to the actual cost of repair to the damaged area. We are not liable for "Loss of Use," diminished value, or the cost of a rental vehicle during the repair period.